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Warranties

WARRANTY PROCEDURE FOR INVERTERS

In accordance with the Department of Fair Trading RAPG would like to offer their assistance with direction for all warranties as per the manufacturers instructions.

As warranty processes vary for each different manufacturer please see below for company instructions.
Use the fault finding information on the relevant manufacturer' website to determine if it is a warranty issue as it may be able to trouble shoot over the telephone.
Once a fault has been confirmed then follow the manufacturer' procedure for the return of faulty stock.

DELTA INVERTERS
Technical Support – 03 9543 3053 OR 03 9543 3056
Warranty Information and downloads
www.solar-inverter.com

Click on Australia
Sales and Support
Replacement Request
Download PDF

GROWATT INVERTERS

Technical Support – Hakan Dorter – 07 3272 6894
Warranty Support – Samantha Green – 07 3272 6894
Warranty Information and downloads
www.parameters.com

OMNIK INVERTERS

Technical Support – Mick Zhang
Warranty Information – This email address is being protected from spambots. You need JavaScript enabled to view it.
Website - www.omnik-solar.com
SMA INVERTERS

Technical Support – 1800 SMA AUS
Warranty Information and downloads
www.sma-australia.com.au

WARRANTY PROCEDURE FOR PANELS

Have your installer/electrician diagnose fault.
Provide a written report with photo's included to Ra Power Group Pty Ltd.
A RMA form will be sent to you and must be completed and returned to Ra Power Group prior to the return of the faulty panel.
Return faulty panel for technical assessment – all transport at your cost (RAPG does not cover transport/shipping costs)
Once received and assessed and if determined to be faulty, a replacement will be issued.

Once a panel has been installed any damage created through impact is not covered by warranty and should be claimed by the home owner on house insurance.

Warranty Cards & Certificates

Lightway Multi-crystalline Module Warranties

Roof Mounting System - Tilt Certificate

RA Power Group Module Warranty

Roof Mounting System - Tin & Tile Roof Certificate

Growatt Inverter Warranty Card

Roof Mounting System - Ground Mounted

Delta Inverter Warranty Card

Roof Mounting System - Pole Mounted

Latest Industry Updates

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Renewables can "keep a lid on energy costs": CEC boss

Renewable energy sources such as solar power could help keep a lid on Australia's energy costs in the face of a looming domestic gas supply crisis, a power and utilities conference has been told. Speaking at the conference in Sydney yesterday (May 22), the Clean Energy Council's Chief Executive David Green said Australia needed to invest in clean energy to maximise the economic potential for gas exports and ensure energy affordability for domestic users. "With a domestic supply crisis looming, gas prices are predicted to double or even triple within 10 years on the east coast of Australia. If we don't act...

Tasmania likely to lock-in solar tariff for three years

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A community project which aims to ensure the rights of solar owners are protected has been launched nationally today (May 14). Solar Citizens will also aim to encourage the adoption of solar power and wants to see Australia "put a panel on every rooftop." Solar Citizens is an off-shoot of the community organisation known as "100% Renewable", which aims to help Australia move towards a renewable energy future. The project is non-partisan and independent of any political organisation or party. The Solar Citizens was launched by its Manager, Geoff Evans, on the Sunrise breakfast show on the Seven Network this morning. According to its...

Research team looks at solar for powering skyscrapers

A research team based in Melbourne has received $4 million grant funding for the development of a technology that could enable skyscrapers to be powered entirely by sunlight. Researchers from Swinburne University of Technology and the CSIRO will use funding provided through the Science and Industry Endowment Fund (SIEF) to develop nanoplasmic solar cell technology. Specifically, they will create a small scale pilot project using the patented thin film solar technology known as NanoPlas. NanoPlas was developed at the Victoria-Suntech Advanced Solar Facility. It works by incorporating a thin layer of metallic nanoparticles into conventional thin film solar cells to effectively scatter light...

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About RAPowerGroup

RA is the ancient Egyptian sun god. To the Egyptians, the sun represented light, warmth, and growth.

RA Power Group is a leading Australian owned Company and supplier of photovoltaic panels, high efficient inverters, roof mounting components and accessories. All equipment is sourced from the largest global and best in class manufacturers worldwide.